Question: My 2MP DVR doesn’t record. How can I fix it?

To address the issue of your 2MP DVR not recording, please follow these steps:

1. Verify Hard Drive Installation:

• Contact Us: Reach out to us at service@tigersecu.com with your Amazon order number to check if your DVR includes a pre-installed hard drive.
• Install a Hard Drive: If your DVR does not have a pre-installed hard drive, you may need to install one. Here are the recommended specifications:
  • Type: 3.5-inch surveillance hard drive (Computer hard drives and USB external disk drives are not suitable).
  • Capacity: Supports up to 16TB.
  • Brands: WD Purple, Toshiba, and Seagate surveillance hard drives are optimized for security DVR systems.

2. Check Hard Drive Recognition:

• Go to the DVR Main Menu > HDD Menu.
• Ensure the hard drive is recognized and its status shows “Recording.”
• If the Status Shows “Error”/”Unformatted”:
  • Select the hard drive and click Format. Once the formatting is completed, the status should change to “Recording.”

3. Verify Recording Schedule:

• Go to the DVR Main Menu > Record Menu > Schedule.
• Ensure the recording schedule is set correctly and not left empty.

4. Enable Continuous Recording:

• On the Live viewing interface, right-click to bring up the Menu bar.
• Select the Record option from the Menu bar and click Continuous Recording.

Need Further Assistance?

For any additional questions, reach out to us at 323-315-0396, Monday to Friday, 9 am – 5 pm Pacific Time, or email service@tigersecu.com. We will respond within 12 hours.